F.A.Q.

You can contact us either by phone or email or drop us a line in our WhatsApp chat. Please refer to our website for all contact details.

Yes, of course, if you posses an airline crew/staff ID card, up to 4 persons can travel with you (if you wish to have more persons traveling with you, please contact us).

No, only you need to posses an airline crew/staff ID card while traveling with them.

Our special prices and benefits are valid for your friends & family, this is one of the greatest benefits of our company. You have to travel with them also together. If you can`t travel with, our company accepts also family member cards, various discount or loyalty cards, which are very often issued by airlines to crew/staff members and their friends & family. With such card, your friends & family can travel with us for special prices and benefits, even without you.

No, flight tickets are not included in the price.

Unfortunately no, our company does not offer flight tickets, as the majority of crew & staff clients book their own staff ticket or ID90 ticket.

We do reserve the right and we do not take any responsibility for last-minute changes, delays, cancelations or missed flights. We recommend traveling on confirmed flight tickets.

Please refer to the cancelation policy of each resort/hotel on our website. Cancelation charges will apply.

Check-in is generally at 2.00 PM, however, resorts/hotels are trying to accommodate all rooms as soon as possible upon arrival. This depends on the actual occupancy and availability on spot, in case you will have to wait for a short time, you will be entitled to all the resort/hotel facilities.

Check-out time is generally at 12.00 PM (noon time), resorts/hotels might allow to extend your room for additional 1-2 hours. This depends on actual occupancy and availability on the day and might come with an additional charge. You will be entitled to use all resort/hotel facilities until your departure.

Half Board - Breakfast & Dinner (no beverages included)

Full Board - Breakfast, Lunch & Dinner (no beverages included)

All Inclusive - Breakfast, Lunch & Dinner (unlimited consumption of selected alcoholic and non-alcoholic beverages is included). Detailed description of All Inclusive meal plan of particular resort/hotel will be sent to you by our Sales Team prior to your booking confirmation.

Yes, All Inclusive includes unlimited consumption of selected alcoholic beverages.

Yes, of course, we provide local assistance services in all destinations, one of our representatives will meet & greet you and assist you with the transfer to the resort/hotel.

Resorts and hotels are usually doing something nice and special for such ocassions, we will advise resort/hotel in advance and inform you about the options.

No, our company does not provide travel insurance and such insurance is not included in the price. We recommend arranging of your own personal travel insurance with any commercial insurance company.

Infant: 0 - 1.99 years, Child: 2 - 11.99 years, Adult: 12+ years.

Yes, all the taxes, charges and fees are included in the price.

To proceed with booking reservation, the following details are required:

• Copy of your airline crew/staff ID card
• Full names of the traveling passengers
• Nationality of the traveling passengers
• Age of children (if any)
• Flight numbers and time – (arrival and departure) – for Maldives bookings

We do accept following payment options:

• Bank Transfer
• Payment online with a credit/debit card through the SSL secured payment service 

Payment conditions will be sent to you in advance. To confirm your booking reservation, we require payment to be credited to our bank account. We recommend to proceed with the payment according to given instructions in order to have your booking secured.

No, it is not possible. To confirm your booking reservation, payment must be settled prior to your arrival with our company. Resorts/hotels do not accept any payments upon arrival.

The reservation is subject to availability until the final booking confirmation is received from the resort or hotel. Once the payment is credited to our bank account, you will receive an email with confirmation number and confirmation voucher.

Cancelation policies vary for each resort and hotel. Please refer to specific resort/hotel on our website where detailed cancelation policy can be found.

A refund for your booking will be credited back to your bank account within 15 working days.

You can change or amend your booking by sending us a message or an email. Please refer to the cancelation policy of your booking before you change or amend it.

You can extend your booking by sending us a message or an email. Please refer to the cancelation policy of your booking before you decide to extend it.

Yes, as long as your booking is not within the cancelation policy of originally booked resort/hotel. For detailed information on cancelation policy please refer to a specific resort or hotel on our website. Please note, that every new booking is subject to availability and reconfirmation.

No, you will not be entitled to a refund as the cancelation policy of particular resort/hotel will be applicable.

No! All our prices which you have already paid to us are final, inclusive of all booked services, accommodation, meal plan, taxes, charges, transfers, and local assistance services in the destination (No additional charges or fees).

Please kindly refer to the following link https://immigration.gov.mv/tourist-visa/ for most detailed and updated information.

Please kindly find an immigration link / travel declaration, which needs to be filled by you prior to your arrival and departure to/from Maldives

https://imuga.immigration.gov.mv/ethd

Above link is mandatory and fully replaces previous paper arrival card provided onboard of incoming flight to Maldives.

No! All our prices which you have already paid to us are final, inclusive of all booked services, accommodation, meal plan, taxes, charges, transfers, and local assistance services in the destination (No additional charges or fees).

Speedboat transfers do not have a fixed schedule. Transfers are managed by the resort and you will be transferred on the first available shared speedboat transfer in connection to your international flight arrival. Resort will be informed about your flight arrival details by us in advance. One of our representatives will meet & greet you and assist you with the transfer to the resort.

Speedboat will pick you up in front of the arrival hall at the airport, with the assistance of our representative, and drop you off at the resort directly. On the way back, you will be picked up at the resort and dropped off in front of the airport departure hall directly.

Transfers (all types) are always included in the final price given by us, there is no additional charge for this service. This is valid for all our offered resorts in Maldives.

Seaplane transfer is arranged by the resort according to your international flight arrival details provided in your booking reservation. You will be transferred on the first available shared seaplane. Our representative will meet you outside the arrival hall and assist you with luggage and seaplane check-in. Check-in for seaplanes is located very close, directly in the arrival hall. You will be transferred to the seaplane terminal and wait for your seaplane flight in a waiting area. Once you are boarded, a seaplane flight will take approx. 30 - 50 minutes and brings you to the resort directly.

Unfortunately not, the uniqueness of flying in these conditions, landing on & taking off from water, permits seaplanes to fly only from sunrise to sunset. Seaplane company is a third-party company and operates independently according to the flying hours’ restrictions imposed by the local Maldives Civil Aviation Authority (MCAA), subject to weather conditions and daylight. They operate transfers only during daylight hours (sunrise to sunset). Arrival: If you would like to reach your resort on the same day, please plan to arrive in the Maldives by 15:00 (LT) to get through customs on time as the seaplane check in closed at 16:15 (LT). If you are unable to find an international flight that gets you to the Maldives in time, you could also spend a night in Male or Hulhumale and see what the local life is like. Departure: Seaplane company will take care of all guests who have their scheduled international flight departure time after 9 AM (LT).

The standard permissible weight is 25 kg, which includes 20 kg of checked-in luggage and 5 kg of hand luggage per person. The weight for any bag should not exceed 32 kg. The per kg charge for baggage above the permissible limit is USD 5.00/- plus applicable taxes.

Seaplane company team recognizes that you may have taken a long flight to reach the beautiful Maldives and are eager to reach your luxurious resort. The operations are tuned to keep your comfort & pleasure in mind while you wait. Apart from taking a comfortable seat and enjoying the view of our unique operations, for your comfort & entertainment, they have the following facilities at the seaplane terminal: - TMA Food and Beverage Service - TMA Souvenir Shop - Board Games (pick up & play) - Designated Smoking Area.

On most occasions, your luggage will go along with you. However, there are very few occasions where the luggage will arrive after you have been transferred. In such cases, we will inform you before your flight departure and allow the passenger to carry necessary items from offloaded luggage (in a TMA souvenir bag). Please be assured that the luggage will be delivered to the destination on the same day.

Please make sure you plan to arrive in the Maldives by or before 15:00 (LT) to get through customs on time as the seaplane check-in closed at 16:15 (LT).

Beach Villa/Bungalow is located on the Beach. Water Villa/Bungalow is located over the water.

Some resorts offer snorkeling equipment free of charge and some resorts are charging for the daily rental of snorkeling equipment. Please refer to the fact sheet and meal plan description sent to you by our Sales Team.

Some resorts have villas/bungalows which are separated into two parts. Selected accommodation in these villas/bungalows is not shared with other guests. Please refer to resort description on our website and the fact sheet sent to you by our Sales Team.

Banknotes and traveler’s cheques can be exchanged only at the Male International Airport and at the foreign exchange bureau in Malé. All major Credit cards are accepted, and you can also pay small amounts (i.e. tips to staff) in foreign currency banknotes.

A service charge of 10 percent is added to restaurant bills. An extra 5 percent in cash given to the main server is appreciated but not expected. Housekeeping staff could be rewarded with USD 5 per day per guest, and porters with USD 5 on arrival and departure.

No, it is not required. Travel insurance is optional only.

No, bringing alcohol to the Maldives is illegal.

Yes, all resorts in Maldives do have a first aid facility and a doctor (available directly at the resort or on call).

Please kindly refer to the following link https://www.immigration.go.tz/index.php/entry-requirements for most detailed and updated information.

You can get a visa on arrival in Tanzania, this means that you do not have to apply for the visa in advance, but we do recommend that you arrange this in advance. If you prefer to do it on site, as soon as you arrive at the airport, simply go to the immigration office with 2 ID photos. If you get your visa at the airport, you’ll need to pay by credit card. The cost is USD 50 per person (USD 100 per person for US citizens).

The best time to visit Zanzibar is during the dry season from June to October. This also coincides with safari high season in Tanzania, making the Zanzibar Archipelago a very popular post-safari choice.

However, this tropical island is good to visit at most times of the year, thanks to its regular sunshine and pleasant Zanzibar weather.

June to October - this is the best time to visit Zanzibar for whiling away long days in the sun and exploring the wonderful sights of the 'spice island'.

No! All our prices which you have already paid to us are final, inclusive of all booked services, accommodation, meal plan, taxes, charges, transfers, and local assistance services in the destination (No additional charges or fees). Only charge to be paid on spot is accommodation tax of USD 1.00 to 8.00 per room per night (depends on the hotel), which is a charge imposed by Tanzania government and our company is unable to charge it to its clients in advance.

Transfers are managed by our local office in Zanzibar and you will be transferred in connection to your international flight arrival. One of our representatives will meet & greet you and assist you with the transfer to the hotel.

Transfers (all types) are always included in the final price given by us, there is no additional charge for this service. This is valid for all our offered hotels in Zanzibar.

Banknotes and traveler’s cheques can be exchanged only at the Zanzibar International Airport and at the foreign exchange bureaus across Zanzibar city. All major Credit cards are accepted, and you can also pay small amounts (i.e. tips to staff) in foreign currency banknotes.

While it is not compulsory to tip in Zanzibar, due to the high number of western tourists that travel here every year, workers have become habituated to receiving something for their service. USD $1-2 per day for hotel staff is an adequate amount and 5% or so should be added to restaurant bills. Naturally, this can fluctuate according to how good you found the service. Guides, porters and cooks that join you on tours should be tipped around USD $8-15 per day. This amount can be shared amongst the group. It is not common to tip taxi drivers in Zanzibar but rounding up your fare is a generous way of showing your appreciation.

No. You should always try not to drink tap water or eat fruits or vegetables that have been washed with local water. You should always drink purified water or buy a water filter bottle so that you can drink safely without getting sick from contaminated water.

You should take advice from your doctor. Tanzania requires a valid yellow fever certificate from all foreign visitors and citizens over 1 year of age travelling from an infected area or having been in transit through infected areas (>12 hours) in the last 6 days. This rule applies to travellers from the following countries: Angola, Argentina, Benin, Bolivia, Brazil, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Colombia, Congo, Côte dʼIvoire, Democratic Republic of the Congo, Ecuador, Equatorial Guinea, Ethiopia, French Guiana, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Guyana, Kenya, Liberia, Mali, Mauritania, Niger, Nigeria, Panama, Paraguay, Peru, Rwanda, Senegal, Sierra Leone, Sudan, South Sudan, Suriname, Togo, Trinidad (NOT Tobago), Uganda, and Venezuela.

Malaria is not as common in Zanzibar as it is in mainland Tanzania, but prevention medicine is recommended. Cover up after the sunset and use mosquito repellent on exposed skin. Sleep with a mosquito net or in an insect free room.

No, it is not required. Travel insurance is optional and recommended only.

Travelers over 17 years of age are permitted to bring the following into Zanzibar:

• 250g of cigarettes, cigars and tobacco (combined weight)
• 1 liter of spirits or wine
• 500 ml of perfume and eau de toilette, of which no more than a quarter may be perfume

The following are banned from being imported into Zanzibar: unlicensed firearms and ammunition.

Yes, all hotels in Zanzibar do have a first aid facility and a doctor (available directly at the resort or on call).

Yes. Zanzibar is safe for tourists to travel for excursions/trips or holidays. Zanzibar is one of the safest African destinations.

The sharks that are found in Zanzibar are known as “reef sharks, which are typically harmless. Meanwhile, tourists can swim with whale sharks when considering Mafia Island. These sharks are imperiled and safe to swim in as well as ideal for diving. 

Clothes should be light, loose, washable, and preferably made from natural fabrics. Rubber flip-flops or sandals are good for wandering around villages and towns, but a sturdy pair of walking shoes will be needed for sightseeing or walking through the forest. The tropical sun in Zanzibar is very strong, especially at midday. Sunscreen with high SPF and hats are recommended. You should also pack sunglasses and a flashlight (the electricity is not completely reliable).

Lightweight clothes that cover your arms and legs are best. The sun will be strong, and dust will be everywhere, so it’s wise to cover up. A flashlight may also be useful, and mosquito repellant should always be with you in Tanzania. Also, consider dust when packing electronics. Full batteries are needed in some circumstances, depending on your accommodation.

On our safaris, we always include all necessities or inform you about the things you will need to bring. For other safaris, make sure to ask your safari company.

Modest clothing is appreciated by everyone in Zanzibar. Some items that are standard in your home country might not be appreciated. For example, bikinis and miniskirts or shorts are fine for the beach, but in villages and towns, women should cover their shoulders and wear skirts or trousers that reach below the knee. Likewise, men should not go shirtless and should dress respectfully.

If you are spending time on a beach in Stone Town or other beaches that are within sight of the town, consider wearing covered clothes when not swimming. Being topless is not allowed for women.

Zanzibar island has nearly 99% Muslim population, but there are some other religious families like Hindu, Christians etc.